Shipping & Return

We offer both Standard Shipping/Regular Airmail, EMS Express Shipping, along with additional choices with UPS and DHL. Please contact us before placing your orders if you have other preferred couriers, or if you have demands over 5kg. 

Standard Shipping/Regular Airmail to most places takes about 3 weeks, sometimes about half of the time. Nevertheless, it can take up to six weeks if it gets caught in customs (for Canada mostly in North America). For both South American and African countries, we recommend using express shipping because packages get lost most of the time via standard shipping.

(PLEASE READ CAREFULLY) Standard Shipping/Regular Airmail option does NOT offer detailed tracking information!

On the other hand, EMS Express Shipping offers detailed tracking information and usually takes no more than 7 business days to arrive at your door.

We strongly suggest to choose this shipping option as COVID-19 could delay Regular Airmail for more than 2 months to be delivered. For instance, we had one parcel that took 4 months to arrive, which usually took us 2 weeks before COVID-19.

Please keep in mind that once we relinquish our tea, transit and customs are out of our control, especially during the pandemic. We will always do our best to ensure that you receive the best conditioned tea possible and to remedy any and all situations. If you have purchased teas from us and are not satisfied or if you have purchased subscription service and wish to cancel the remainder due to dissatisfaction, please email hello@grandcrew.co and a crew representative will get back to you with further information.

The recipient is responsible for all brokerage, duties, and taxes associated with international shipping.

NOTICE

For the time being, COVID-19 has impacted most of the logistics worldwide severely. Packages take double the usual delivery time even with EMS Expedite Shipping option. A lot of places even stopped the options of shipping. Therefore, please bear with us as certain countries do not ship with EMS Expedite until further notice; Standard Shipping/Regular Airmail could take more than 2 months at worse situations.

There are 2 shipping rates for UPS Expedite. One is within 1.8kg and the other is 2kg-4.8kg. We strongly suggest to calculate your purchasing weight and take the advantage of it since the rates and the ETAs of these options remain the same.

And Voila, it only takes 1-3 business days to enjoy your teas!